Refund policy
Thank you for choosing DefenceDownUnder for your shirt purchase. We want you to be happy with your order. Here's our simple refund policy:
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Defective or Damaged Product: If you receive a damaged or defective tee shirt, please contact us within [10] days of receiving the product. We'll replace it or give you a full refund.
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Incorrect Size or Style: If you receive a tee shirt in the wrong size or style, let us know within [7] days of receiving the product. We'll send you the correct one.
How to Request a Refund:
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Send an email to defencedownunder@gmail.com with your order number and a brief description of the issue.
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We'll review your request and get back to you with the next steps.
Important Notes:
- Custom orders are non-refundable.
- Final sale items cannot be returned.
- Discount memberships are non-refundable
If you have any questions, feel free to contact us at defencedownunder@gmail.com We're here to help!
Thank you for supporting DDU!