Shipping policy
At DefenceDownUnder, we are committed to delivering high-quality products and ensuring a smooth shopping experience for our valued customers. This Shipping Policy outlines our shipping procedures, rates, and delivery times. Please take a moment to familiarize yourself with this policy before placing an order with us.
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Shipping Locations We currently offer shipping to customers in Australia.
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Processing Time
- Orders are typically processed and shipped within 2-7 business days (Monday to Friday) after payment confirmation.
- Orders placed on weekends or during holidays will be processed on the next business day.
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Shipping Methods We offer the following shipping methods:
- Standard Shipping: Typically, orders shipped using this method will arrive within 1-2 weeks.
- Express Shipping: For those who need their orders quickly, we offer an expedited shipping option. Orders shipped using this method will typically arrive within 1 week.
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Shipping Rates
- Shipping rates are calculated based on the total order value and the selected shipping method.
- Standard Shipping: $9.99 - Express Print & Shipping: $14.99 - Standard Shipping for orders above $100: $4.99
- Any applicable shipping charges will be displayed during the checkout process, allowing you to review and confirm the costs before finalizing your purchase.
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Order Tracking Once your order has been shipped, we will provide you with a tracking number. You can use this number to track the status and location of your package.
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Delivery Time Delivery times may vary based on your location and the selected shipping method. While we strive to meet estimated delivery times, we cannot guarantee specific delivery dates.
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Undeliverable Packages In the event that a package is returned to us as undeliverable due to incorrect shipping information provided by the customer or any other reason, we will contact the customer to resolve the issue. Additional shipping charges may apply for reshipping.
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Lost or Damaged Packages If your package is lost or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
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Contact Us If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer support team at DefenceDownUnder@gmail.com.
By placing an order with DefenceDownUnder, you agree to and accept the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time, so please review it periodically for any changes.
Thank you for shopping with us!
www.defencedownunder.com.au